Returns and Refund Policy
Customer satisfaction is our biggest priority. We accept returns and exchanges (for size) within 30 days of receiving an order. All returned items must be in unwashed and unworn condition with original tags, and be free of any visible damage. We do not offer an exchange for out of stock items.
Returns
Shell Corp
7860 Paramount Blvd
Pico Rivera, CA 90660
The package with your returned items must include either your original packing slip with your name and order number, or a written note with your name and order number.
Upon receipt, our team will process your returned item(s) and provide a refund for hte item(s) upon confirmation they were returned in acceptable condition.
Exchanges
To initiate an exchange, you must email our team with your requested size change, at support@theshellcorp.com. Exchanges will be provided based on availability of the requested size when your item is received and processed; if the requested size is not available and your return meets our quality standards, a refund will be provided for the item.
If you do not wish to wait for shipping and processing before your new item is shipped to you, or you would like to ensure you get an available item before it runs out of stock, you may follow the above "Return" instructions to return your item and purchase the size you would like to replace it with; you will receive your refund as soon as your return is processed in accordance with the Return policy.
Exchange items must be mailed to:
Shell Corp
7860 Paramount Blvd
Pico Rivera, CA 90660
The package with your returned items must include either your original packing slip with your name and order number, or a written note with your name and order number.
International Orders
We have no control over customs fees and they vary from country to country. Customers are responsible for paying all customs fees.
Shipping and Handling Times
95% of all orders are shipped out within 1-2 business days! We do not ship orders over the weekend. Any orders placed on the weekends or the holidays will be shipped on the following business day.
The cut-off time for same day shipping for Second Day and Overnight Orders is 8 am PST. Any orders placed after that time will most likely be shipping the following business day.